QUALITY CONTROL

We review the entire build log for your machine.

We give the system a physical inspection to ensure there are no scratches / blemishes.

We make sure that the serial number label on your system is correct.

We double-check all Bios settings to ensure build performance.

We re-check the computer to make sure everything is present and installed.

We re-check that documented and installed software license keys match with the physical copies packaged with your system.

When installing a motherboard, the rear IO shield can sometimes sit improperly. We check to make sure it is correct.

We review your system fan orientation and make any corrections that might be necessary to implement an optimal cooling strategy.

We give another check to your screws, to make sure they’re all secure. Looks can be deceiving, so we check manually.

To make sure the computer is prepared for shipping, we double-check the solidity of the items inside, especially the heaver ones like video cards or CPU heat sinks.

We check any heat sinks that are large enough to risk being seated improperly, to make sure they are both secure and make good contact with the chip they are cooling.

We make sure your PCI cards are square in their slots. Uneven seating could be due to a partially unseated card, or even an out-of-square chassis.

We look at all notes put on the order by your sales rep, and make sure the machine is built with your requirements in mind.

We double check to make sure your certified system has all the mods that apply to your certification, and verify all branding has been applied.

Many of your components come with accessories; we make sure they are included.

We review any provided instructions regarding partitioning and multiple OS installs, to make sure the machine is set up per your instructions.

We will make sure the username and computer name are both correct. By default, the username and the computer name will be “User”.

Any ports that are not already tested in the course of the build or installation of your machine are tested at this step.

Some non-standard or special order cards do not have standard tests during our install process. Those cards are manually tested.

We verify that all video outputs are functioning correctly. If your machine has SLI, we specifically have to take it out of SLI to test the output ports on the secondary video card.

We double-check your audio output for clarity, stereo panning, 5.1 surrounds sound panning, and volume. We test both analog and digital output.

Since our install process only uses one network adapter, we now test all other adapters (some computers have two LAN ports), including KillerNIC cards and wireless.

We keep detailed logs of the failure rates of all our components. Anything with recent known issues is carefully checked to make sure the issue is not present.

We check for standby functionality one more time — as we have found it to be quite problematic with certain configurations.

Some computers do not boot up properly when there is a USB device (IE, a USB thumb drive) attached. We make sure this is not an issue.

To make sure your computer performs as expected, we check your benchmarks against those of similar machines.

We review the Windows Event Log for any errors we do not expect (some errors are normal, specifically before all drivers are installed).

We make sure OS updates and anti-virus show all current updates installed.

We verify proper responsiveness from the OS (start menu, control panel, application loading).

We make sure your laptop battery is performing as expected.

We reboot your computer one last time and make sure your first experience is as we would like it.

As the machine reboots, we record the boot time, so we have a number to compare to later if you have any problems.

If we performed any other tests, we record them for our benefit and yours.

We defragment all traditional/platter hard drives. Defragmentation is not run on solid-state disks.

We perform one final clean-up of your installation, so Windows is clean and ready to use!